1. Important Summary
- Cancel anytime to stop future charges. Your access remains available until the end of your current billing period.
- Refunds are not guaranteed and are typically only granted for valid billing errors or exceptional cases.
- No prorated refunds for unused time unless required by law or explicitly approved by us.
2. Monthly Subscriptions
Monthly subscription payments are generally non-refundable once processed. You may cancel anytime to prevent future charges, and your plan will remain active until the end of your current billing cycle.
3. Annual Subscriptions
Annual subscription payments are generally non-refundable once processed. If you believe there is a billing error (duplicate charge, wrong plan, etc.), please contact support so we can investigate.
4. Billing Errors & Exceptional Cases
If you believe you were charged incorrectly (duplicate charge, incorrect amount, wrong plan, or unauthorized payment), contact us and include:
- Your account email
- The date/time of the charge
- Your order number or invoice (if available)
- A short description of the issue
If approved, refunds are typically processed back to the original payment method. Processing times depend on your bank/payment provider.
Email: [email protected]
5. Cancellation vs. Refund
Cancellation stops future billing and keeps Premium access until the current billing period ends.
Refund returns a payment (fully or partially) and may revoke Premium access immediately depending on the refund type and timing.
6. Chargebacks
Initiating a chargeback may temporarily suspend account access while we investigate. We recommend contacting support first so we can help resolve the issue quickly and avoid unnecessary disruptions.
7. Payment Processor
Payments are processed by our payment provider (Lemon Squeezy and its underlying payment partners). Receipts and invoices are issued by the payment provider, and refund processing timelines may vary by payment method and bank.
8. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised effective date.